Background to this inspection
Updated
24 March 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC's response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 24 February 2021 and was announced.
Updated
24 March 2021
About the service: Peace Manor Residential Care Ltd – Pembroke Road Unit provides care and support for up to five people with mental health needs. At the time of this inspection five people were using the service.
The provider had recently carried out a refurbishment project at the home and had extended the number of accommodation from five to nine; they told us they were in the process of applying to CQC to vary their condition of registration. At the time of this inspection no one had been admitted to use the new facilities.
People’s experience of using this service:
• People and their relatives were complimentary about the service and said the service was well-managed.
• People received safe, effective, compassionate and good quality care.
• People received care and support that was personalised to their needs and supported their recovery.
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
• Staff had the knowledge and experience to support people’s needs. They were supported through induction, training and supervision to ensure they carried out their roles effectively.
• People were supported to maintain good health and access healthcare services where this was required.
• People’s privacy and dignity was respected and their independence promoted.
• Staff understood the Equality Act and supported people without discrimination.
• People were supported to participate in activities that interested them and supported their recovery.
• Feedback from people, staff and other professionals was used to improve on the service.
• The provider had an effective system in place to assess and monitor the quality of the service and had worked in partnership with key organisations to plan and deliver an effective service.
Rating at last inspection: Good (Report published on 22 June 2016)
Why we inspected: This was a planned inspection based on previous rating. We saw improvements had been made since our last inspection and the service remained good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.