About the service Marwood Residential Home is a residential care home providing accommodation and personal care for to up to 24 people in one adapted building. At the time of our inspection there were 21 people using the service.
People’s experience of using this service and what we found
People were placed at the centre of the service and received good quality person centred care. People’s preferences and wishes were respected, and care was delivered by kind and compassionate care workers.
People’s needs were assessed and risks to their health and wellbeing were managed safely. People were safe and protected from harm and abuse. Medicines were administered as prescribed and food and fluids ensured people were well nourished.
Every person, relative, staff member and health professional who provided feedback spoke positively about all aspects of the service. The service had proactive relationships with any person who was involved with people’s care and treatment.
Staffing levels ensured people received timely care. Staff were recruited safely and were competently trained and experienced to carry out their roles to provide safe care.
The provider and registered manager had full oversight of the service and took their roles and responsibilities seriously. They were present at the service daily to ensure the managers and staff received appropriate support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 12 October 2017.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Marwood Residential Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.