Chelsea Medics

Updated 17 March 2022

Chelsea Medics is a private GP practice providing general practice services which are available to any fee-paying patient. This includes adults and children of any age; however, most patients are adults. There is a focus on providing treatment and screening services for general health issues, rather than long-term conditions such as diabetes and asthma. All specialist healthcare treatment is referred onto consultant specialists.

Chelsea Medics is located at 102 Sydney Street, London, SW3 6NJ. It is based on the second floor of private hospital building and is accessible by a lift. There are good transport links with regular buses and local tube stations.

The practice is registered by the Care Quality Commission to provide the regulated activities treatment of disease, disorder or injury and diagnostics and screening services. Care provided in the practice, within the scope of CQC registration, includes consultations with GPs, health screening, immunisations, prescribing, blood sampling, diagnostics tests, sexual health advice and wound care.

The practice is managed by the practice manager and administrative staff. The clinical staff includes two GP partners and two GP Associates.

The service is open from Monday to Friday between 8.30am - 12.30pm and 2.30pm - 6pm. There is an out of hours number which patients can call outside of these hours. The practice told us that upon request patients can book late evening and weekend appointments.

We gathered and reviewed pre-inspection information before inspecting the service. On the day of the inspection we spoke with the two GP partners, the practice manager and members of the administration team. We also reviewed a wide range of documentary evidence including patient records, policies, written protocols and guidelines, recruitment, induction and training records, significant event analyses and patient feedback.

The practice manager was the CQC Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like Registered Providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Updated 17 March 2022

How we inspected this service

We carried out an announced inspection at Chelsea Medics. This was as part of our inspection programme; the service had not previously been inspected. We rated the service as Good overall.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

The key questions at this inspection were rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Our key findings were:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care