We carried out a review of the data available to us about Caretouch Burgess Hill on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caretouch Burgess Hill, you can give feedback on this service.
Caretouch Burgess Hill is a domiciliary care agency. It provides personal care to adults living in their own homes, some of whom were living with conditions such as Stroke or frailty. CQC only inspects the service being received by people provided with 'personal care', which includes help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection there were two people who received personal care.
People’s experience of using this service and what we found
People told us they felt safe, they knew who to speak with if they had any concerns. One person told us, “I feel fine, I would talk to registered manager or staff if there were any problems.” Staff received safeguarding training and were knowledgeable on the prevention and reporting of abuse.
People were supported by staff who knew them well. Staff received training to assist people with their medicines. Staff completed an induction period which included shadowing the registered manager. One staff member told us, “I've done all sorts of training and feel I can do my job well.”
People’s risks were assessed, care plans were developed to enable people to have control of their lives. The registered manager promoted people’s safety during the COVID-19 pandemic, and staff received relevant training and had appropriate personal protective equipment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People confirmed staff asked consent before offering support, and advised their support was person-centred. One person told us, “We have got to know each other well. We have become quite friendly really, they certainly seem kind.”
People were supported by caring staff who respected their dignity and independence. Staff gave support so people could remain in control of their lives. One staff member told us, “This job melts my heart, I've fallen in love with this job. I think caring is in my blood.”
People received individualised support and contributed to their care plans. The registered manager would ensure documentation was produced to meet people’s communication needs. One person told us, “They write in a file, it's my care plan, and it’s got a lot of information on me. They write what they do for me.”
The registered manager sought feedback and built a rapport with people and staff. People and staff told us they felt comfortable to make suggestions, comments or complaints.
The registered manager had daily oversight and a vision for the service and devised action plans to achieve this. People and staff spoke highly of the registered manager. One relative told us, “The registered manager is very good at communicating with me. They are happy for me to call them, even into the evening and are happy to chat.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 August 2019 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.