Updated 1 December 2021
GPDQ Limited provides mobile, private GP services in the Greater London area and in Birmingham, through its location, GPDQ Service Office, also known as GPDQ. The organisation is based at 7 Natal Road, London, N11 2HU. The premises are used for management and administrative purposes only. The provider does not consult with patients in it its own premises.
GPDQ Limited provides private GP services which are available to any fee paying patient of any age. The service is managed by a Management Board which includes a non-clinical Chairperson and Chief Executive Officer, a Chief Medical Officer and two Clinical Directors all of whom are qualified GPs. The Chief Medical Officer is also a partner in an NHS GP service. The Management Board is advised on clinical matters by a Clinical Board, two members of which are external advisors.
Consultations are undertaken by 91 part-time GPs, all of whom also work in NHS GP services. There are also approximately 15 nurses undertaking clinical work. There are eight operational managers, including a manager of clinical operations, analytics, marketing, corporate well-being and development. The team is completed by five administrative employees. Patients using services provided by GPDQ Limited contact the provider by telephone or through its website.
Patients are seen by the GP in their own homes, places of work, hotels or other external locations. The service is currently available almost throughout England. The service can be accessed using the website or via phone twenty four hours per day and by telephone between 8am and 6pm. Appointments are available between 8am and 11pm, 365 days a year.
As part of our inspection we reviewed large amounts of patient feedback. The provider had undertaken recent satisfaction survey activity and had collected feedback from complaints, compliments and social media. The majority of feedback received was positive with people referring to the service as easy and convenient to use and doctor’s being caring and highly responsive. There were no consistent themes amongst less positive comments.
How we inspected this service
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.