Lanserhof at The Arts Club

Updated 22 February 2022

Lanserhof at The Arts Club is a private wellness clinic that provides a range of personal, doctor-led, health assessments and treatments with an emphasis on preventive medicine. All assessments include detailed consultations and personalised health report and treatment plan.

The clinic is located at 17-18 Dover Street, London W1S 4LT. The clinic is located of the third and fourth floor of the building and is accessed via a lift from the ground floor. The service has consultation rooms and a range of diagnostic suites which includes a cardiology, MRI scanning and ophthalmic.

The opening hours are 9am to 6pm Monday to Friday by appointment. The team comprises of a chief operating officer, a medical director, a practice manager, consultant GPs, radiographers, lead nurse, health coordinators and an administration team. The service is part of international clinic network.

How we inspected this service

We reviewed information sent to us by the provider remotely prior to attending the site to reduce the time spent on site in line with our Covid- 19 inspecting guidance. We spoke with staff at the clinic which included medical director, the practice manager, a consultant GP and other operational and administrative staff. We looked at records related to patient assessments and the provision of care and treatment. We also reviewed documentation related to the management of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 22 February 2022

This service is rated as Good overall. This is the providers first inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Lanserhof at The Arts Club as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• The provider had systems in place to protect people from avoidable harm and abuse.
• There was a clear vision to provide a safe, personalised, high quality service.
• All staff we spoke to felt valued by the leaders and said there was a high level of staff support and engagement.
• Patients could access care and treatment from the service within an appropriate timescale for their needs.
• The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.
• There was a focus on continuous learning and improvement.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care