We carried out a review of the data available to us about Home Instead on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead, you can give feedback on this service.
Home Instead is a domiciliary care agency providing personal care to adults in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, the service was providing personal care to 21 people.
People’s experience of using this service and what we found
People and their relatives were supported by an extremely caring staff team which meant they experienced exceptional care. Feedback from people, family members, external professionals and staff demonstrated the caring and empowering culture was well embedded across the organisation. People were extremely complimentary about staff and words used to described them included ‘brilliant’, ‘wonderful’, ‘very helpful’ and ‘extremely kind’.
People were truly respected and valued as individuals whilst being empowered to be partners in their care by an exceptional and distinctive service. There was a strong visible person-centred culture. The management team ensured that staff in all roles were motivated and provided care and support that was exceptionally compassionate and kind. Feedback from people was overwhelmingly positive. Staff knew the people they were supporting very well including their preferences, which helped to ensure a high level of personalised care was delivered.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests; the policies and systems in the service supported this practice. Care was tailored to meet the individual needs of people and was delivered in a way to ensure maximum flexibility, choice, independence and continuity of care. People's needs were assessed prior to the commencement of the service. The assessment included people's health, physical and emotional as well as communication needs.
The provider had a system that considered careful matching of the staff with people they supported. Mutual interests and individual personalities were taken into account to make sure that appropriate and caring relationship can be built between care workers and people using the service.
Staff were extremely complimentary about the management team. The feedback we received showed the provider's aim to establish an open and inclusive culture that put people first was being achieved. The management team had a clear vision and credible strategies to deliver high-quality care and support. They promoted a positive culture that was person-centred, open, inclusive and empowering which achieved good outcomes for people. Effective and continuous governance was well embedded into the running of the service with a strong framework of accountability to monitor performance and risk leading to the delivery of a high-quality service.
People were supported by familiar staff who were safely recruited and who had the relevant training and qualifications to safely support them. There were enough staff to meet people's needs and ensure no care calls were missed.
Staff and the management team understood how to protect and safeguard people. Risks to people were assessed and mitigated, which reduced the risk of harm. Where people required support with their personal care, health, diet and medicines, this was carried out safely. Staff used personal protective equipment (PPE) to protect people from the risks of infection.
The team at Home Instead worked well with various local health and social care professionals who were very complimentary about the service and the care provided to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 14 June 2019 and this is the first comprehensive inspection. A focused inspection was undertaken in September 2020 following which the key questions safe and well-led were both rated Good however an overall rating was not provided.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Home Instead Senior Care is a domiciliary care agency registered to provide personal care for people who require this due to old age, illness or disability. At the time of the inspection the agency was providing personal care for approximately 18 people living on the Isle of Wight.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
¿ We received very positive feedback from people or their family members about the service. All people who used the service spoke highly of the care staff and the management team.
¿ People told us they felt safe and secure when receiving care and family members felt their relatives were safe with care staff.
¿ People’s risk assessments and those relating to their homes’ environment were detailed and helped reduce risks to people while maintaining their independence. Daily records of care provided confirmed staff followed risk management plans when providing a care service.
¿ Safe recruitment practices were followed, and appropriate checks were undertaken. This helped make sure only suitable staff were employed to care for people in their own homes.
¿ There were sufficient numbers of regular care staff to maintain the schedule of visits.
¿ The provider and registered manager sought feedback from people on the service they were receiving, through the use of regular contact with them and formal reviews. People and their family members were all positive about the support they received from the management team who they felt they could contact with any questions or concerns.
The service met the characteristics of Good in both areas assessed. More information is in the full report.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 14/06/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered with CQC. Currently CQC is undertaking inspections to ensure services are safe and well-led. No areas of concern were identified in the other Key Questions. We therefore did not inspect them. This means we are unable to provide an overall rating for the service however, we have rated the Key Questions safe and Well-led as Good.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.