Archived: Roseway House

Roseway House is a residential care home providing personal and nursing care to 40 people aged from 18 and over at the time of the inspection, some of whom were living with a dementia. The service can support up to 49 people in one large adapted building.

People’s experience of using this service and what we found

All staff ensured people had extremely engaging sociable lives. The registered manager, staff and the service’s Lifestyle team found creative ways to ensure people were positively engaged; their independence was promoted, and their passions and interests maintained wherever possible. The service was working with people and the local community to reduce the risk of social isolation.

Relatives and people were very complimentary about the support provided by staff. Their comments included, “They do an amazing job”, “They’re brilliant”, “Caring staff” and, “They go out of their way.” Staff knew people very well and were responsive to their changing needs. People and their relatives were involved in all aspects of their care planning, reviews and assessments.

The premises were safe for people. Risks people may face had been fully identified, assessed and steps were in place for staff to follow to reduce the risk. The registered manager and staff were following all policies, processes and guidance relating to infection prevention and control to keep people safe during the pandemic.

People and relatives were involved in all aspects of care planning. Care records showed that other healthcare professionals were part of the care planning. People were supported to attend appointments with their GP and other professionals by staff.

Staff were supported with regular supervisions, team meetings and appraisals. There were enough qualified staff on duty to safely support people. Staff were safely recruited and received a comprehensive induction from the provider. Training was effectively monitored, and refresher training was provided on a rolling basis.

Medicines were safely managed. The clinical lead had oversight of every aspect of the medicines through the quality and assurance systems in place. Staff had their competencies to administer medicines checked regularly.

The quality and assurance systems in place were used to monitor the safety and care provided to people. The management team used regular auditing to identify further areas and opportunities to continuously improve the service. The management team worked with staff to reflect on best practice guidance, changes to legislation and lessons learned from incidents to improve their overall knowledge and understanding.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 June 2019 and this is the first inspection.

The last rating for the service under the previous provider was good, published on 18 October 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

We found the following examples of good practice:

• Appropriate measures were in place at the entrance and inside the home to prevent visitors from spreading infection. All visitors were required to wear appropriate personal protective equipment (PPE) and follow good hand hygiene practices.

• There were sufficient stocks of PPE. There was clear signage on the correct use of PPE and handwashing techniques. Staff had received appropriate training in infection prevention and control.

• The environment was very clean, with enhanced cleaning taking place of frequently touched surfaces.

• The provider was following national guidance for anyone moving into the home and admissions were carried out safely.

• People were supported to keep in touch with their family members via video or telephone calls. The provider had developed ways to safely support visits in line with the latest guidance.

• Social distancing rules were being complied with. Some minor changes had been made to the layout of furniture to encourage and support social distancing.

• Staffing levels had been maintained during the recent outbreak with the support of agency staff.