Pendruccombe House

Updated 5 April 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements.

This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 4 February 2022 and was announced.

Updated 5 April 2022

We carried out an unannounced comprehensive inspection of Pendruccombe House on 6 November 2018. Pendruccombe House is a ‘care home’ that provides care for a maximum of 54 adults. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Pendruccombe House is made up of two connected buildings, a residential home and a nursing home. There is a large kitchen and a laundry which serve both buildings. On the day of the inspection, 23 people were living in the nursing unit and 17 in the residential unit.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Everyone told us they considered Pendruccombe House to be a safe and supportive environment. The premises were well maintained and regular checks were carried out to ensure equipment and utilities were safe to use. Risk assessments were in place for falls, moving and use of medicines. Some people could behave in a way which could put themselves or others at risk. Staff had a good understanding of how to support people at these times but this was not recorded in their care plans. No risk assessments had been developed to guide staff on how best to support people to help ensure a consistent approach and we have made a recommendation about this in the report.

Staff told us they enjoyed working at the service and were happy to talk with us about their experiences. They told us they were well supported by the management team and able to raise any ideas or concerns. Training was updated regularly across a range of areas to enable staff to meet people’s needs.

People were supported to take their medicines as prescribed. Staff worked with external healthcare professionals to make sure people’s needs were met. Kitchen staff had a comprehensive understanding of people’s dietary requirements and preferences.

Care plans were well organised, informative and up to date. They covered a range of areas and gave a good picture of people’s health and social needs. Monitoring of people’s health was effective and staff were quickly alerted to any changes in people’s needs. Regular audits were carried out which helped highlight any gaps in care provision or areas for improvement.