We carried out a review of the data available to us about SIBAN LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SIBAN LTD, you can give feedback on this service.
SIBAN LTD is a domiciliary care agency which provides personal care to people in their own homes in the Leeds area.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 16 people using the service of whom 13 were receiving the regulated service of personal care.
People’s experience of using this service and what we found
There were systems in place to help safeguard people from the risk of abuse. Risks were assessed, monitored and reviewed regularly. Medicines were managed well at the service. Measures were in place to help prevent and control the spread of infection.
People’s needs were thoroughly assessed and care plans included clear information around how care and support should be delivered. Referrals were made to other professionals as needed.
Staff were recruited safely and there were sufficient staff to meet the needs of the people who used the service. Staff were given a thorough induction and training was on-going.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were well cared for and respected and were involved in decisions around their care and support. Care was person-centred and reflected people’s choices and preferences. Individual communication methods were recorded and adhered to.
The service had an appropriate complaints procedure, which was included within the service user guide. The provider understood the need to be open and honest in responding to concerns. People reported that communication with the service was good.
The service was committed to continuous learning and improvement, informed by a number of audits and quality checks. The service worked well with partner agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At the last inspection the overall rating was inspected but not rated (published 9 September 2020). This is the first full inspection for this service.
Why we inspected
This was a planned inspection to look at all five domains and to rate the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Siban Ltd is a domiciliary care agency which provides personal care to people in their own homes in the Leeds area. It mainly provides care to older people, some of whom are receiving palliative or end of life care. At the time of the inspection five people were using the service.
People’s experience of using this service and what we found
Relatives told us the service provided high quality care which met individual needs. They said staff were kind, caring and treated people well. Relatives said they were confident their relatives were safe under the care of Siban Ltd.
People received care from a small group of staff which helped ensure staff were familiar with people and the risks they presented. Staff demonstrated a good understanding of the people they were supporting. Risks to people’s health and safety were assessed and well managed. Medicines were managed safely although some minor improvements were needed to some documentation. Staff followed safe infection prevention practices.
There were enough staff to ensure people received a reliable and timely service. People received calls at a consistent time each day. Staff were recruited safely. Relatives told us that staff were all very kind and compassionate.
There was a visible, person centred culture within the home with all staff and the management team committed to delivering high quality care. People, relatives and staff were fully involved and engaged in people’s care and how the service operated. A range of audits and checks were undertaken.
The service acted positively on the minor areas of improvement we suggested. They had plans to improve management systems and documentation as the service grew, demonstrating a service committed to continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19/06/2020 and this is the first inspection.
Why we inspected
This was a planned inspection in line with our inspection programme. We have made changes to the way we work due to Covid-19. This is to avoid putting pressure on services that are caring for people. We completed a focussed inspection. During this inspection we looked at two key areas Is the service safe? and Is the service well-led? We do not look at all the five key questions during a focussed inspection. Therefore, the service was not given an overall rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme