Dr. Gabriela Aguilar Medical Aesthetics - Birmingham

Updated 22 April 2022

Dr. Gabriela Aguilar Medical Aesthetics – Birmingham is registered as an independent doctors consulting service providing a range of cosmetic treatments for patients over the age of 18 years.

The service is located on the first floor at:

43 George Road

Edgbaston

Birmingham

B15 1PL

The location is close to a train station and has dedicated parking. The premises are shared with another service.

The provider also operates from another location in Nottingham, which is their main site. This service is is located at:

17 Hurts Yard

Nottingham

NG1 6JD

Dr. Gabriela Aguilar Medical Aesthetics registered with CQC in 2019, for the regulated activities: Surgical procedures and Treatment of disease, disorder or injury. Services offered include PDO threat lift (non-surgical face lift) and treatment of hyperhidrosis (excessive sweating) with Botox.

The service is available by appointment. Dr Aguilar mainly works from the Nottingham clinic but has pre-arranged days when they attend the Birmingham clinic (usually, once every two weeks).

However, the service is open most days and patients can still contact staff, the opening times are:

Monday 9am to 4pm

Tuesday 10am to 2pm

Thursday 10am to 3pm

Friday 10am to 3pm

Saturdays 10am to 4pm (alternative weeks)

Staffing for the service consists of the principal doctor (Dr Aguilar), a Clinic Director and a Clinic Manager.

How we inspected this service

We undertook a site visit where we spoke with staff, reviewed information made available to us by the provider, reviewed a sample of clinical records, made observations and reviewed patient feedback.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 22 April 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Dr. Gabriela Aguilar Medical Aesthetics - Birmingham as part of our inspection programme and to provide a rating for the service.

Dr. Gabriela Aguilar Medical Aesthetics - Birmingham is registered as an independent doctors consulting service providing a range of non-surgical aesthetic treatments for patients over the age of 18 years.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Dr. Gabriela Aguilar Medical Aesthetics provides a range of non-surgical cosmetic interventions, for example dermal fillers and body slimming procedures which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

Dr. Gabriela Aguilar is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe.
• There were systems in place to protect patients from avoidable harm.
• Policies and procedures were in place to support the delivery of safe services.
• The premises and equipment were well maintained and appropriate risk assessments undertaken to mitigate potential risks and ensure the safety of patients and staff.
• Appropriate checks were undertaken when recruiting new staff.
• The service had systems in place for identifying, acting and learning from incidents and complaints to support service improvement.
• Staff had access to appropriate training.
• Staff treated patients with compassion, kindness and respect. Patient feedback was very positive about the service.
• Patients could access the service in timely way that was convenient to them.
• The leadership, governance and culture of the service supported high quality care.

The areas where the provider should make improvements are:

• Provide accessible information about the complaints process on the service website.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care