We carried out a review of the data available to us about Premier Care (Midlands) Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Premier Care (Midlands) Limited, you can give feedback on this service.
Premier Care (Midlands) Limited is a domiciliary care agency providing personal care to adults in their own homes. This includes people with dementia, learning disabilities including autistic spectrum disorder, mental health, sensory impairments and physical disabilities. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, the service was providing personal care to 60 people.
People’s experience of using this service and what we found
People felt safe using the service. Staff managed the risks to people’s health, safety and well-being and understood how to recognise and report abuse. Staff recruitment processes included background checks to review their suitability to work with vulnerable adults.
People received support from staff when needed. People were supported to have enough to eat and drink to maintain their well-being. People were supported to obtain advice from healthcare professionals when required and were supported with their medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People spoke positively about the staff and the care they provided. One person told us, “They (staff) are jolly and make me feel relaxed”. Staff treated people with dignity and their independence was promoted wherever possible.
People were involved in planning their care with support. People and their families understood how to complain if they wanted to.
Senior staff worked in partnership with outside agencies to improve people’s support when required. There were checks in place to ensure good standards of care were maintained.
The provider and registered manager created an open culture which valued continuous learning and had an open-door policy. Staff felt valued and supported by senior staff.
Staff had training to meet people’s needs and senior staff shared guidance with care staff about how to support people effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 June 2019 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.