About the service Choice Supported Living - Salisbury is a supported living service providing personal care to autistic people and people with a learning disability, in their own homes. The service was supporting 10 people in six locations at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received kind and compassionate care from staff who were committed to promoting their human rights.
The registered manager led by example and encouraged a culture of person centred care and empowering people to make their own choices.
Staff recognised the importance of individualised care and people’s care plans included this approach throughout.
People received safe care and treatment. Risks were assessed and reviewed. Staff managed people’s risks well, balancing safety and freedom.
The service was well-led. The provider’s quality assurance systems and processes were effective and there was a focus on continuous improvement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.
Right support:
• People were supported to make menu plans and shopping lists. People were encouraged to prepare their meals where able. One person told us how much they enjoyed cooking for themselves.
• Right care:
• People’s care plans were written from a positive ‘can do’ perspective. The emphasis was on what the person could do for themselves and contained specific goals they wanted to reach.
Right culture:
• Staff told us they came to work to focus on the people they supported to have a fulfilling and meaningful life.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1/7/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.