We carried out a review of the data available to us about Holistic Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Holistic Care Services, you can give feedback on this service.
Radfield Home Care, Liverpool South is a domiciliary care agency providing personal care to eight people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People's experience of using the service was positive. People were happy with the staff who visited them and felt safe with the support they provided. People received visits from regular staff.
People were contacted regularly by managers to review their service and to ensure they were happy with their service.
People spoke positively about the staff, the provider and managers. Their comments included, “[Name] is the best carer we've ever had. Trust her. Always asks if there is anything to do and does it. Can’t do enough to help” and “I am happy with the service and like the staff I get”.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received regular training to carry out the care and support people needed. They felt supported by the managers. There were enough staff employed to support people safely and at the times they preferred.
Staff had received additional training for infection control because of the COVID-19 pandemic. They had a regular supply of personal protective equipment (PPE) such as masks, aprons and people told us staff always wore this.
Staff told us they enjoyed working for the service. The management team completed regular quality audits and where actions were identified these were addressed to bring about improvements. The service worked effectively with social care commissioners. They described the support provided to people by the staff as ‘outstanding’ and the communication with the managers as ‘good’.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We responded to our current risk rating of this service, which showed the service as very high risk. As a result, we undertook an inspection to review evidence in all of the key questions. This service was registered with us on 28/06/2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.