London Teaching Pool Limited Also known as TLTP

The London Teaching Pool Limited is a domiciliary care agency registered to provide personal care and treatment for disease, disorder and or injury. At the time of the inspection, six people were receiving support with personal care.

People’s experience of using this service and what we found

Recruitment practice was generally robust; however, we have made a recommendation about this as people’s entire employment history was not always recorded.

There were systems and documentation in place to support staff to keep people safe from abuse. When staff had concerns for people’s safety, the provider acted appropriately. People’s medicines were managed safely. Risks to people were assessed and monitored. Infection prevention and control measures were in place. Lessons were learned when things went wrong to minimise the risk of reoccurrence.

People’s needs were assessed before they used the service so the provider knew whether they could meet people’s needs. Staff were trained on how to perform their role effectively and were provided an induction before starting employment. They also received supervision and appraisals. People were supported to eat and drink. Staff worked with other agencies to provide effective care and the registered manager referred people to other health care professionals where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s consent was sought when care was provided.

People and relatives told us staff were caring. People’s equality and diversity was respected as was their privacy and dignity. People and relatives were able to express their views about the care provided. People were encouraged to be independent.

Staff had been trained in end of life care and people were supported at end of life. Care plans recorded people’s needs and preferences and people received person centred care. People’s communication needs were met by staff and their communication needs and preferences recorded in care plans. People were supported with activities they wanted to do. People and relatives were able to complain, and the registered manager dealt with complaints appropriately.

There were quality assurance systems in place, so the provider was able to continuously learn and improve, this included gathering feedback from people and relatives. Staff were able to engage with the provider through regular meetings. The service was person centred and people and relatives thought highly of the staff and management. The service worked in partnership with others to benefit people using the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01 July 2019 and this is the first comprehensive inspection. We completed a focused inspection and rated the service Good in both Safe and Well Led (published 16 April 2021)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

The London Teaching Pool Limited is a domiciliary care agency registered to provide personal care. At the time of the inspection, 22 people were receiving support with personal care.

People’s experience of using this service and what we found

The service had systems in place to safeguard people from abuse. Risks to people were assessed and mitigated. Staff were recruited safely and there were sufficient staff available to support people safely. Staff were trained in infection control and there were infection prevention measures in place. Lessons were learnt when things went wrong to minimise the risk of re-occurrence.

People and relatives spoke highly about the service and thought the organisation was well managed. The registered manager understood their responsibilities towards the quality of care and risks to people. People and staff felt they could engage with and make suggestions to direct the care at the service. There were quality assurance measures in place, but we have made a recommendation about expanding their scope to include care plan audits as this will assist consistency with business growth.

Rating at last inspection

This service was registered with us on 01 July 2019 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had not been inspected since registering with the CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.