We carried out a review of the data available to us about St Botolphs Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about St Botolphs Road, you can give feedback on this service.
About the service
St Botolph’s Road is a supported living service providing personal care and support to seven people at the time of the inspection. The building is purpose built with eight self- contained flats over two floors and includes some communal indoor and outside space. The service can support up to eight people with a learning disability.
People’s experience of using this service and what we found
Right Support
Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People and their relatives told us people were leading busy lives. One relative said, “They phone me every week, to tell me what he’s up to.” A health care professional said, “In the 16 years that I worked with the gentleman, I had never seen him laugh and smile so much as he has done in the 2 years he has lived at St Botolphs.”
Staff supported people to make decisions following best practice in decision-making. Staff knew people well and communicated with people in ways that met their needs.
Right Care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. People were relaxed and appeared happy in the company of staff. One person said, “I feel safe here.” Relatives commented on the caring nature of staff. One relative told us, “I think people are very safe and very happy here.” Another said, “The staff care deeply.”
People who had individual ways of communicating, using body language, sounds, Makaton (a form of sign language), pictures and symbols, could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them. Relatives were consistently positive about how staff communicated with people. One relative told us, “He needs people who are familiar with him and he gets that here.”
People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Records were detailed and kept up to date to ensure staff had the information they needed, including when people’s needs changed.
Right culture
Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff spoke positively about people’s achievements and we saw how they encouraged them to be as independent as possible.
People’s quality of life was enhanced by the service’s culture of improvement and inclusivity. Staff spoke positively about the management of the service, the open culture and the support they received. One staff member said, “It’s a great place to work, great staff team, very caring.” A relative told us, “Staff seem to stay a long time, there must be a reason for that.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support, right care right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.