Background to this inspection
Updated
23 March 2023
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by an inspection manager and an inspector.
Service and service type
This service provides care and support to people living in 1‘supported living’ setting. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
Registered manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 Hours’ notice of the inspection. This was because it is a small service and we needed to be sure that a member of staff would be available to support the inspection.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
We used information gathered as part of monitoring activity that took place on 9 November 2022 to help plan the inspection and inform our judgements.
We used all of this information to plan our inspection.
During the inspection
Inspection activity started on 1 March 2023 and ended on 3 March 2023. We visited the location’s office on 1 March 2023.
We met with 2 people who used the service and spoke with 2 relatives. We spoke with 5 members of staff which included the registered manager.
We reviewed a range of records. This included 2 people's care records and medication records. We looked at 3 staff files in relation to recruitment and staff supervision and other systems the provider had in place.
Updated
23 March 2023
A.S.P.E.C.T.S is a supported living service providing personal care. The service provides support to people with a learning disability or autistic spectrum disorder. At the time of our inspection there were 2 people using the service.
Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting underpinning principles of “Right Support, Right Care, Right Culture.
Right support:
Staff supported people's aspirations and goals and assisted them to plan how these would be met. Staff demonstrated a good level of understanding of people's strengths and encouraged people to be independent. People used their local communities with staff support where required. This included using leisure and social facilities.
Right care:
People were treated with dignity and respect by staff that cared about them. People were supported to develop and maintain meaningful friendships and relationships. The care delivered was personalised to meet people’s individual needs.
Right culture:
People and their relatives were encouraged to be involved in how the service was managed. Relatives confirmed that managers regularly engaged with them. Some improvements were required in the provider’s systems to ensure the quality and safety of the service including the updating of people's care records.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 10 July 2019 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.