The Care Quality Commission
  • Doctor
  • GP practice

Benim Medical Centre

Overall: Good read more about inspection ratings

2 Penvalley Crescent, Liverpool, Merseyside, L6 3BY (0151) 263 6588

Provided and run by:
Dr Anurag Gupta

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Benim Medical Centre is a NHS GP practice which provides primary care services to patients in the Kensington area of Liverpool. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at Benim Medical Centre on the 12 February 2024. Overall, the practice is rated as good overall and the key question responsive continues to be rated as providing a good service. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. We found that Benim Medical Practice had organised services to meet patients’ needs, including those who were most likely to have difficulty accessing care. The practice used feedback and other information to monitor and improve access. They worked with the local Primary Care Network to implement innovative good practice to improve access for all patients according to need.

14, 15 and 20 June 2022

During a routine inspection

We carried out an announced inspection at Benim Medical Centre on 14, 15 and 20 June 2022. Overall, the practice is rated as Good.

The ratings for each key question are as follows:

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing the findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A practice site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We found that:

  • The practice had clear systems, practices and processes to keep people safe and safeguarded from abuse.
  • Recruitment checks were carried out in accordance with regulations (including for agency staff and locums).
  • Arrangements for identifying, recording and managing risks were in place.
  • Patients received effective care and treatment that met their needs.
  • Staff had the skills, knowledge and experience to deliver effective care, support and treatment.
  • Staff treated patients with kindness, respect and compassion.
  • The practice understood the needs of its local population and had developed services in response to those needs.
  • The way the practice was led, and management promoted the delivery of high-quality, person-centre care. We found that leaders were compassionate, inclusive and effective and staff we spoke with told us they were visible, approachable and supportive.

Whilst we found no breaches of regulations, the provider should:

  • Continue to monitor the uptake of the practice cervical screening programme and children’s vaccination uptake.
  • Ensure the Asthma management protocol is embedded.
  • The provider should monitor prescribed Nitrofurantoin for uncomplicated urinary tract infections, in line with current guidelines.
  • Review the records of ‘do not attempt cardiopulmonary resuscitation’ (DNACPR) conversations and decisions agreed with patients to ensure they are comprehensive and up to date.
  • Ensure all parts of the significant event reporting form is completed.
  • The provider should continue to monitor the annual health checks available for patients with learning disabilities and when needed make reasonable adjustments to patients who are hard to reach.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care