We carried out a review of the data available to us about Golden Years Support Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Golden Years Support Services, you can give feedback on this service.
Golden Years Support Services is a care at home service providing the regulated activity of personal care to 23 people at the time of this inspection. The service provides support to older and younger adults with a range of health needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to keep safe by competent staff who knew them well. Areas of risk in people’s lives were identified through assessments and systems were in place to manage these risks. People, or their families where appropriate, were involved in planning and reviewing their care.
Staff were trained to provide a good standard of care, taking into account people's choices and promoting their independence. People were supported to access services to maintain their health and wellbeing.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness, compassion, dignity and respect. The service used feedback from people to improve services.
People, or their relatives, knew where to take any concerns they had and felt listened to. People felt the service was flexible to meet their needs. The service was committed to delivering a high standard of end of life care to people at the right time in the right place.
The service was consistently well led and managed. The person-centred vision of the service was consistently demonstrated in the values and practices of the staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 October 2019 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about staffing, including safe recruitment, staff conduct and staff training. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.