Archived: Care & Car Head Office

This is a summary of our findings. If you would like to see the evidence supporting this summary please read the full report.

Is the service safe?

People told us that they or their family members felt safe with staff in their homes and that staff were competent. We spoke with staff who understood their responsibilities and knew what action to take if they had reason to believe someone was at risk of abuse.

The service had effective procedures in place to ensure that staff employed were of good character and suitable to work with vulnerable adults.

This inspection established that there were no concerns that people using the service were being deprived of their liberty. The providers were aware of their responsibilities in this area should such concerns arise.

Is the service effective?

People we spoke with were positive about the care they or their family member received. One person told us 'They call if there are any delays, but it very rarely happens.' Two people spoke with us and both made it clear that they found the service to be very reliable which was in contrast to other agencies they had used in the past. People we spoke with told us that they had no reason to make a complaint. Another person said, 'The staff are very, very good.'

Is the service caring?

People told us that they or their family member was supported by kind and attentive staff. Staff treated people individually and recognised that on different days people might require different levels of support, depending on how they were feeling that day. We were told that staff made allowances for this and saw this reflected in people's care plans.

Is the service responsive?

People's needs were assessed to make sure that the service could meet these needs. Records confirmed people's preferences and we noted that care had been planned with these in mind. When people required additional hours the service had been able to accommodate these requests. We found that the service had good relations with local health professionals which had benefitted people using the service.

Is the service well led?

The providers were clear about changes and improvements they were planning to make. They recognised that until new staff members had settled in to their roles that these changes would need to wait. They were focussed on the delivery of a good standard of care and their priority was to ensure that this continued. There were systems in place to ensure that people's views were taken in to account in how the service was run.