We carried out a review of the data available to us about Swallowfields on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Swallowfields, you can give feedback on this service.
Swallowfields is a Domiciliary Care and Extra Care Housing Service providing personal care to older people, people with learning disabilities or autistic spectrum disorder, people with mental health concerns, physical disability, sensory impairment or younger adults. At the time of the inspection the service was providing personal care to 20 people.
People's experience of using this service and what we found
Systems were in place to protect people from the risk of abuse and harm. People's support needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. The provider carried out recruitment checks to ensure staff were suitable for the role. Staff had the necessary skills to carry out their role. Staff had regular training opportunities and training specific to people's individual needs was provided. People received their medicines as prescribed. Infection control policies and procedures were in place to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests: the policies and systems in the service supported this practice. People's individual communication needs were considered to support them to be involved in their care.
Systems and processes in place promoted a positive culture in the service. The management and care team ensured they supported people in a person-centred way to reflect people's equality and diverse needs.
The quality of care provided was continually assessed, reviewed and improved. People using the service, relatives and staff were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained. The service worked well with health and other professionals to ensure people's needs were met.
Staff told us the service was a good place to work as they were supported and encouraged to raise any concerns as people’s needs changed. People told us the culture of the service was to listen and respond to them. Relatives told us they were involved in managing people’s care and support needs and suggestions they made regarding their family member’s preferences were acted on.
The registered manager checked key areas of the care provided and used their findings to drive through improvements in people’s safety and care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first rating of this service. The service was registered with us on 17 February 2020.
Why we inspected
This was a planned inspection as the service had not previously received a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.