We carried out a review of the data available to us about Clarity Homecare Bury on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clarity Homecare Bury, you can give feedback on this service.
Clarity Homecare Bury is a domiciliary care service that provides care and support to adults in their own homes. At the time of the inspection the service provided support to 25 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received the care they needed to keep them safe and well. Staff used risk assessments and care plans to support people with their individual care needs. Staff complied with good infection control practices when supporting people such as wearing personal protective equipment. People received their medicines safely. The service had a stable staff team who worked with the same people most of the time.
People received the care they needed from the service. Staff worked closely and flexibly with other health and care workers to meet people’s needs and ensure consistency and continuity of care. Staff received the appropriate training and supervision to help them support people effectively. People received support that gave them maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff knew people well and supported them based on their needs, preferences and choices. Staff developed good working relationships with people and their relatives. The registered manager ensured staff had the time they needed to provide care effectively. The service kept in regular contact with people and their relatives to check they were happy with the service provided.
The service developed personalised care plans that accurately reflected people’s needs and preferences. The service assessed people's communication needs and took them into account when planning care. Staff, the people they supported, and relatives could contact the office at any time during working hours and had access to an on-call system outside of office hours. The service invited feedback from a range of sources to and took action to address any concerns identified.
The service promoted high quality, person-centred care and had an open and honest culture. People and their relatives gave positive feedback about all aspects of the service. They described the staff as dedicated, caring and well-trained, and the registered manager as knowledgeable and accessible. Staff seemed happy in their jobs; they found the registered manager very supportive and inspiring. Managers used a range of governance systems, tools and processes to assess the quality of the service and identify areas that needed attention.
Rating at last inspection
This service was registered with us on 10 September 2019 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected before.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.