We carried out a review of the data available to us about Invictus Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Invictus Care, you can give feedback on this service.
Invictus Care is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there was one person using the service.
Not everyone who uses a domiciliary care agency receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff were trained in safeguarding and had a good awareness of how to report any concerns. One person said staff made them feel safe as they were kind, patient, polite and had a good manner.
Risks in relation to health and wellbeing were assessed and staff understood what they were doing and how to identify and report any concerns. One person told us staff washed their hands regularly and always wore masks, gloves and aprons when supporting them which reduced any risks of infection and COVID-19.
The registered manager and staff team encouraged feedback including complaints and concerns. One person’s Next of Kin told us staff were approachable and any concerns got quickly resolved.
Care was personalised, and care review processes fully involved all relevant persons in the planning and review of their care. Staff provided medicines, meals and drinks correctly in-line with preferences and guidance.
The registered manager ensured all staff had been checked prior to employment to make sure they were suitable for their role and people would be safe. The registered manager and staff team followed all the current government guidance and legislation to make sure they were following best practice.
The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 July 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was first registered with the CQC.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.