We carried out a review of the data available to us about Comfort Call (Priory Court) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfort Call (Priory Court), you can give feedback on this service.
Comfort Call (Priory Court) is an Extra Care Housing service that provides personal care to people in their own flats in one building. At the time of the inspection 23 people were receiving this care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received care that was safe, was appropriately assessed and reviewed and carried out by a sufficient number of trained, skilled and experienced staff. People were informed how to report concerns about their and other’s safety. We have recommended that the provider ensures people have an individually assessed personal emergency evacuation plan in place as the current process could place people’s safety at risk.
People’s medicines were well-managed; and the provider made changes to improve protocols for ‘as needed’ medicines following our inspection. People were protected from the risk of the spread of infection and accidents and incidents were investigated to prevent the risk of recurrence.
People received care that protected them from discrimination. Staff were well trained and received supervision of their role and assessment of their competency. People were supported to maintain a healthy lifestyle and balanced diet. People’s individual choices in relation to their meals were respected. Staff worked in partnership with other health and social care professionals to provide timely and effective care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Overall, people felt staff were kind and caring and they were treated with dignity and respect. People’s right to privacy was respected and independence was encouraged. People were encouraged to discuss their care needs and to request changes to their care package where needed.
People received care that was personalised to their needs, choices and preferences. The provider had systems in place that enabled them to provide documentation in alternative formats; making information accessible for all. The registered manager was taking action to prevent the risk of people becoming lonely and socially isolated. This included group activities in communal areas of the building. The provider responded to formal complaints in accordance with their complaints policy. End of Life Care was not currently provided; however, staff had received training to provide the care if required.
Robust quality assurance processes were in place. These were monitored by the registered manager and made available to senior management to ensure that quality of care provision met the required standards. Staff felt able to approach the registered manager with any concerns. People told us they wanted to see more of the registered manager and the registered manager told us they would ensure they were more visible to people.
The registered manager was knowledgeable about the regulatory requirements of their role and they were supported by the regional manager to carry out their role effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 December 2019 and this is the first inspection.