We carried out a review of the data available to us about Care Reserve Peterborough on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Reserve Peterborough, you can give feedback on this service.
Care Reserve Peterborough is a domiciliary care agency providing personal care support to twelve people living in their own home. Personal care is help with tasks related to personal hygiene and eating, we also consider any wider social care provided.
People’s experience of using this service and what we found
Some risk assessments would benefit from being more detailed to ensure that staff had the information they needed to provide safe care. All staff we spoke to told us they would report any concerns if they suspected a person had been harmed. However not all staff were aware of what organisations they could contact about safeguarding concerns outside of the agency.
Care workers had been recruited safely and they knew how to identify and report concerns. Safe management of medicines procedures were being followed. Learning from accidents, incidents and complaints were used to prevent issues from reoccurring. People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.
People received person centred care. Their assessments showed they had been involved in the assessment process. People or their relatives told us they were happy with the care they received.
Care workers were knowledgeable about people's needs. The registered manager told us that the agency considered training staff as very important in delivering a quality service.
There were governance structures and systems which were regularly reviewed. Quality assurance processes such as audits and spot checks were in place. People, their relatives and staff were asked about the quality of the service being provided. Detailed action plans were completed in response to any comments raised.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 July 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration with the CQC.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.