We carried out a review of the data available to us about BS24 limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about BS24 limited, you can give feedback on this service.
BS24 limited is a domiciliary care agency providing personal care to people living in their own houses and flats in the local area. The service provides support to older people with physical support needs, some of whom experienced a recent change in their health and required support after hospital stay. At the time of our inspection there were 20 people using the service.
People’s experience of using this service and what we found
People and their relatives told us they felt safe with staff visiting them and received flexible support which met their needs and expectations. Staff supported people in a person-centred way and safely, around their needs, individual risks, or medicines when required.
People told us staff were kind, caring and compassionate. One person said, “It is quite a personal agency. They are quite amenable. I can always got hold of them if I need to. Overall they are a good crowd.” Staff knew how to support people so they felt respected, listened to and involved in their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received personal support tailored for their individual circumstances. There were enough staff employed and visits were happening as planned. New staff were employed safely. Staff felt supported by the management and received support to be competent in their roles.
The management team presented with caring values and created an open and inclusive culture in the service. The registered manager monitored the quality and safety of the care people received and was personally involved in overseeing the day to day running of the service and implementing improvements. People, their relatives and staff felt involved and complimented the communication in the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 04 June 2013 and this is the first inspection. This is because the service was not providing support with personal care to any persons until late 2021.
Why we inspected
This inspection was prompted by the length of time the service was providing support to people with the regulated activity of personal care since it started to do so.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.