2 June 2021
During a routine inspection
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Training records were incomplete, and some training was overdue. The provider had systems to monitor the quality of the service. However, we found that actions arising from monitoring to keep people safe and improve the service had not been completed. The new manager was taking action to address these concerns.
The management team assessed people’s needs by speaking with people, their relatives and using existing assessments contained in referral documents or prior, existing support plans.
People were safe from abuse. Staff received training around safeguarding and any safeguarding concerns had been identified, reported and investigated promptly.
Most people and their relatives told us they were happy with the support they received and liked the staff who visited them. People’s relatives gave us their experiences of the service and were complimentary on how staff dealt with situations and confirmed they provided good consistent care.
Medicines were mostly managed safely. There were safe infection and prevention and control practices (IPC) being followed. We have made a recommendation about the management of medicines.
People’s independence was optimised and their privacy respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff felt supported by the new manager. People’s individual dietary preferences were clearly recorded, and people were encouraged to eat healthily. People were supported to access health and social care professionals when needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 29 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
We have found evidence that the provider needs to make improvements. Please see the Well-led section of this full report. You can see what action we have asked the provider to take at the end of this full report.
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.