We carried out a review of the data available to us about South Coast Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about South Coast Homecare, you can give feedback on this service.
South Coast Homecare is a service providing personal care to 18 people with a range of health and support needs at the time of the inspection; some people were living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were positive about the service and the care they received from staff. One person said, “If staff are off sick, then many carers are very willing to cover, and staff seem content. They manage well and there appears to be a lot of goodwill”.
People were protected from the risk of harm. People’s risks had been identified and assessed to ensure people received safe care and treatment. Infection prevention and control systems were effective and staff wore personal protective equipment when undertaking personal care. Medicines were managed safely.
Staff had completed a range of training and received regular supervision with their line managers. Spot checks were undertaken to monitor and ensure staff delivered a high standard of care to people. New staff were recruited safely. People told us that staff were rarely late for calls, and this only usually happened if there had been an emergency. Some people received support from staff with their meals. Staff contacted healthcare professionals if people became unwell or additional support was needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People commented on the caring and compassionate nature of the staff who supported them. One person became worried that their garden plants might die because of the lack of rain, so care staff went to water them, then passed on the message to other carers, to check on the plants when they visited.
Care plans provided detailed information about people and guidance for staff which was followed. Complaints were managed in line with the provider’s policy.
People spoke positively about the management team, of the high standard of care they received, and the calibre of staff. People’s diverse needs were recognised and catered for. A robust system of audits had been implemented to measure and monitor the service, and to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 26 July 2019 and this is the first inspection.
Why we inspected
The service had not been inspected since it registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.