Background to this inspection
Updated
8 September 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to children and adults living in their own home.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 19 July 2022 and ended on 12 August 2022. We visited the location’s office on 19 July 2022.
What we did before the inspection
We reviewed the information we held about the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
We used all this information to plan our inspection.
During the inspection
We spoke with the registered manager, operations manager and the care coordinator. We viewed their monitoring systems and displayed policies in the office. We contacted three members of staff and spoke to three people who used the service and a relative. We contacted two health professionals for their feedback on the quality of the service.
After the site visit we viewed three care plans and three staff recruitment files including training documentation. We also reviewed quality assurance documents in relation to the management of the service.
Updated
8 September 2022
About the service
Real Homecare is a domiciliary care agency providing personal care to children and adults living in their own homes. At the time of our inspection there were four people using the service.
People’s experience of using this service and what we found
People using the service were kept safe by staff who always looked out for risks. People told us they were kept safe in their own homes.
Staff knew how to raise safeguarding concerns and whistleblow, they had policies they could easily access to support them with this.
People and their relatives told us the service had enough staff and they did not experience any missed visits. Staff were recruited safely and in line with the providers policy.
People told us they were cared for by competent staff who were trained well for their job.
People’s consent to care was asked at each stage and people were involved in decisions concerning their care.
People’s nutrition and wider health needs were monitored by the service. The service worked well with health professionals to ensure people had good health outcomes.
People were cared for by staff who were kind and compassionate. People and their relatives told us staff where very understanding and took the time to get to know them and understand their preferences.
People’s privacy and dignity was respected by staff and their independence promoted.
Care was personalised and staff worked with people and their relatives to find out how people liked care to be provided.
People’s communication needs were considered, and staff found ways to communicate with people to ensure they were involved in their care.
People told us the management of the service was good, and that the registered manager was considerate and took time to listen to people and staff. Quality assurance systems were in place to monitor the service and identify areas to improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 July 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.