Campbell House

Updated 6 April 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection visit took place on the 22 February 2018 and was announced. As the service is small we gave 48 hours' notice of our inspection. This was because we wanted to ensure people who used the service were available to speak with us. At the time of the inspection there were four people receiving support.

Campbell House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Before our inspection visit we reviewed the information we held on Campbell House. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people who received support. We also reviewed the Provider Information Return (PIR) we received prior to our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the local funding authority and asked them their views on the service provided. We used all information gained to help plan our inspection.

We spoke with four people who received support, and two relatives. We also spoke with three staff, the registered manager and the registered provider. We walked around the home to check it was a safe environment for people to live.

We looked at care records of three people who lived at Campbell House and a sample of medicine and administration records. We also viewed training records of three staff members and recruitment records of one staff member. We looked at records relating to the management of the service. For example, we viewed records of checks carried out by the registered manager, accident records and health and safety certification.

Updated 6 April 2018

Campbell House is a large terraced house, situated in an area of similar properties. The home is registered to accommodate up to a maximum of five people. Local shops and Morecambe Promenade are a short distance away. The home provides personal care, emotional support and guidance in a domestic type environment for adults living with mental illness. Accomodation is provided over three floors. The aim of the service is to maximise the potential of each person and provide a secure and supportive environment where people feel safe.

At the last inspection in July 2015 the service was rated Good. At this inspection we found the service remained good.

People told us they had agreed the level of support they required to help them achieve their goals. Care records we viewed confirmed this. Staff were able to explain the support individuals required and the way in which they supported people who lived at the home.

Care records contained information regarding risks and guidance for staff on how risks were to be managed. Staff were knowledgeable of people’s needs and the support they required to maintain their safety. People who lived at Campbell House told us they felt safe.

Medicines were managed safely. Staff responsible for supporting people with their medicines had received training to ensure they had the competency and skills required.

We found people had access to healthcare professionals and their healthcare needs were met. People told us they were supported to access further healthcare advice if this was appropriate and they were happy with the care at support provided at Campbell House.

We found people who received support were empowered to raise their views on the service. People who lived at Campbell House told us they were able to influence the service provided. People told us they were asked their views and these were responded to.

During the inspection we observed people accessing the kitchen to prepare their own meals if they wished to do so. Those that did not wish to do so were provided with a choice of meals.

The registered manager completed a series of checks to identify where improvements were required in the quality of the service provided. Staff told us they were informed of the outcomes of these.

Staff told us they were aware of the procedures to follow if they suspected someone was at risk of harm or abuse. Staff told us they would report any concerns to the registered manager or the Lancashire Safeguarding Authorities so people were protected.

There was a complaints procedure which was known to people who used the service. People told us they had no complaints, but they were confident the registered manager and registered provider would respond to any complaints made.

Recruitment checks were carried out to ensure suitable people were employed to work at the service. People spoke highly of the staff employed to support them. They told us they had no concerns with the staffing at the service and they considered staff to be helpful and caring.

People who lived at Campbell House told us they were encouraged to participate in activities that were important to them. People also said that if they did not wish to take part in activities, their wishes were respected.

The registered manager demonstrated their understanding of the Mental Capacity Act 2005. Staff were able to give examples of how they supported people to make

decisions. People are supported to have maximum choice and control in their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

We saw people were treated with respect and compassion. People told us they liked the staff who supported them and they felt valued and cared for.

At this inspection we found the service met all fundamental standards. Further information is in the detailed findings below.