We carried out a review of the data available to us about Aphoenix Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Aphoenix Care, you can give feedback on this service.
Aphoenix Care is a domiciliary care service. It is registered to provide personal care to people living in their own homes in the community. The service operates in various locations in South Lincolnshire.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 33 people were receiving a personal care service.
People’s experience of using this service
The provider was exceptionally kind and caring and often went far beyond formal contractual requirements to promote people's welfare and happiness. Staff went to considerable lengths to promote people’s dignity, privacy and independence.
Care planning systems were effective. Staff understood people’s individual care needs and preferences and used this knowledge to provide them with flexible, responsive support. Staffing resources were managed effectively to meet people's needs. People received food and drink of their choice.
Training and supervision systems provided staff with the knowledge and skills they required to meet people’s needs. Staff worked together in a mutually supportive way and communicated effectively with a range of external organisations. Staff recruitment was safe.
Systems were in place to ensure effective infection prevention and control and people's medicines were managed safely. Staff worked collaboratively with local health and social care services to ensure people had access to any support they required.
Staff were aware of people’s rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
The provider assessed and managed potential risks to people's safety and welfare. Staff knew how to recognise and report any concerns to keep people safe from harm.
The service was well-managed and well-led. The registered manager and branch manager provided supportive, non-hierarchical leadership and were respected and appreciated by their team. A range of audits was in place to monitor the quality and safety of service provision. There was organisational learning from significant events and any complaints were managed effectively. The provider was committed to the continuous improvement of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with CQC on 28 March 2019 and this is the first inspection.
Why we inspected:
This was a planned inspection following registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.