Archived: Mayfair Homecare - Hillyard House

Mayfair Homecare – Hillyard House is a domiciliary care agency that provides personal care and support to people living in their own homes and flats in an extra care housing service within Hillyard House, that also offers communal facilities for dining and activities. At the time of our inspection, 32 people were receiving personal care and support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received care in a manner that minimised the risk of avoidable harm. One person told us, “I really do feel safe. I have no worries at all.” Staff understood how to keep people safe and to report concerns to reduce risk of harm. Risk management plans were put in place and followed to provide care safely to people.

People were cared for safely by sufficient numbers of staff who knew them well. Staff underwent safe recruitment and induction before they started providing care. Staff administered people’s medicines safely when required.

People’s care delivery followed best practice guidelines in relation to prevention and control of infection including those associated with COVID-19.

Staff were supported to undertake their roles through induction, training and supervisions. People were supported to eat and drink healthily and to meet their dietary needs. People received care that met their needs and supported to access health services when required. People consented to care and treatment.

People and their relatives were appropriate took part in planning for their care. People’s care plans were individualised and updated regularly which ensured they received suitable care. People felt confident to raise concerns about their care. People’s communication needs were met. Staff supported people to maintain their independence and to make choices about their daily living.

People and their relatives were happy with the care and support provided. Comments included, “The care is good” and “Staff are friendly.” People enjoyed positive and meaningful caring relationships with staff who supported them. Staff respected and maintained people’s dignity, confidentiality and privacy. People gave consent to the care provided.

People’s care underwent quality assurance process to monitor and drive improvement of care provided. The registered manager promoted a culture of learning lessons when things went wrong. People, staff and relatives were asked for their feedback about the service and felt their voices were listened to and valued. The registered manager and provider worked in partnership with other health professionals and agencies to ensure people received appropriate care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 06/09/2019.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and phone calls to engage with people using the service as part of this performance review and assessment.

Rating at last inspection

The last rating for the service under the previous provider was good, published on 13 November 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.