We carried out a review of the data available to us about Right at Home Bishop's Stortford & Braintree on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Bishop's Stortford & Braintree, you can give feedback on this service.
Right at Bishop’s Stortford & Braintree is a service registered to provide personal care to people living in their own homes. The service supports younger adults and older people living in and around the Bishops Stortford area. On the day of our inspection they were supporting 16 people with the regulated activity of personal care.
People’s experience of using this service:
People benefitted from a caring staff team and were supported by a dedicated staff team which meant they experienced continuity of care. The feedback from people was positive. One person told us, “They are like family to me.”
People received safe care from staff that knew them well and were able to identify any changes or concerns. The provider had procedures in place that guided staff how to escalate any safeguarding concerns. The rotas were planned in advanced, which meant staff knew who and where they were visiting.
Where people received support with taking their medicines, this had been carried out in line with good practice guidance. Staff had training and followed good practice guidance around infection control. People told us staff wore protective personal equipment, such as masks and gloves.
People’s needs were assessed prior to the commencement of the service. The assessment included people’s health, physical and emotional need as well as communication needs. The environment was also risk assessed and detailed plans were in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests; the policies and systems in the service supported this practice.
Staff received training that enabled them to perform well in their roles and told us they were well supported. The service worked well with external professionals to ensure, when needed, people had access to healthcare services. The service also worked with other professionals to ensure people had pain free,dignified end of life care.
The service was led by a director who were also the owner of the company and a registered manager. There was a clear staffing structure and a recently registered new manager, who was registered in January 2021.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08 August 2019 and this is their first inspection.
Why we inspected
This was a planned inspection of a registered service which had not been inspected.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner