10 July 2013
During a routine inspection
We spoke with people who used the service and their relatives who were all happy with the standard of care received. One person told us 'It's top rate here.' Another person said 'It's excellent here, I have just had a lovely breakfast.' A relative of a person who used the service told us 'The staff are all lovely here and include visitors in the activities; I went away feeling I'd done something amazing.'
We found people experienced care, treatment and support that met their needs and protected their rights. Appropriate risk assessments and care plans were in place and there was evidence they were updated to reflect changing needs.
We found the provider had robust safeguarding procedures in place and ensured any incidents were fully investigated. Staff were trained in safeguarding and were aware of the correct procedure to follow.
We found staff were supported to undertake a range of training which ensured they were suitably qualified to care for the needs of people who used the service.
We found the provider had suitable arrangements in monitoring and assessing the quality of its service through regular audits undertaken by the home and its head office.