Updated 26 June 2017
Background
Genix Healthcare Dental Clinic is in Havant and provides NHS and private treatment to patients of all ages.
There is level access for people who use wheelchairs and pushchairs. Car parking spaces, including patients with disabled badges, are available near the practice.
The dental team includes three dentists, one senior dental nurse, three dental nurses, three trainee dental nurses, one dental hygienist, one practice manager, one cleaner and two receptionists. The practice has four treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Genix Healthcare Dental Clinic was the practice manager.
On the day of inspection we collected 13 CQC comment cards filled in by patients, we were also sent one positive comment and spoke with 4 other patients. This information gave us a positive view of the practice.
During the inspection we spoke with three dentists, one senior dental nurse, three dental nurses, one trainee dental nurse, the practice manager and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: Monday/Wednesday/ Friday 8am to 6:30pm, Tuesday/Thursday 8am to 8pm and Saturday 8:30am to 12:30pm.
Our key findings were:
- The practice was clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.
There were areas where the provider could make improvements. They should:
- Review its responsibilities as regards the Control of Substances Hazardous to Health (COSHH) Regulations 2002 and ensure all documentation is up to date and staff understand how to minimise risks associated with the use and handling of these substances.