Archived: Sunnyhill Residential Care Home

Sunnyhill Residential Care Home is a care home which provides accommodation for up to 21 older people who require personal care. At the time of the inspection 20 people were using the service. People who lived at the service needed care and support due to dementia, sensory and /or physical disabilities.

People’s experience of using this service and what we found

Care records to support care were not fully established in all areas. A new computer system was being used and staff were not using this in a consistent way. Full systems to promote staff communication were not in place. These areas were identified for further improvement. The registered manager took steps to address these areas to reduce any risk of impact on people.

People's medicines were handled safely. Staff had a good understanding of how to identify and respond to any suspicion or allegation of abuse or discrimination. Staffing arrangements ensured people’s needs were responded to and staff were recruited safely. There were suitable arrangements in place to assess and respond to risks to people and staff. The service was clean and had taken measures to minimise the risk from COVID-19.

Staff training was varied and reflected people’s needs and included a review of staff competency. Staff completed a programme of essential training were and well supported and monitored. People's dietary needs were assessed, and food provided responded to people’s individual needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us and we observed staff were kind and caring. People felt comfortable with staff and formed positive relationships, staff listened to people and responded to their choices. Staff were personable in their approach. For Example, one person was complimented on their appearance and responded positively to the staff comments.

Complaints were responded to effectively. People’s communication needs were assessed and responded to. End of life care was planned when needed.

The registered manager had established an open and honest culture where staff and people felt able to share their views, and identified concerns were responded to proactively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was Good published on 22 December 2016.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.