Glow Domiciliary Healthcare LTD

Updated 29 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 15 March 2022 and ended on 24 March 2022. We visited the office location on 15 March 2022, spoke with the relatives of people receiving care and support and one staff member on 16 and 23 March and gave inspection feedback to the registered manager on 24 March 2022.

What we did before the inspection

Before the inspection, we reviewed information we held about the service and the provider which included statutory notifications sent to the CQC. A notification is information about important events which the service is required to send us by law. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this this information to plan our inspection.

During the inspection

During the inspection we reviewed four people’s care plans and risk assessments. We looked at four staff files in relation to recruitment, training and staff supervision. We also spoke with the registered manager and reviewed other records relating to the management of the service, including complaints records and management audits.

After the inspection

We spoke with one person using the service and two relatives of people receiving personal care and support about their experience of the care provided. We also spoke with one care staff. We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 29 April 2022

About the service

Glow Domiciliary Healthcare LTD is a domiciliary care service providing the regulated activity of personal care to people living in their own homes. The service currently supports four people with varying needs which include older people, physical disabilities and young adults with learning disabilities.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

One person and relatives of people receiving care and support from Glow Domiciliary Healthcare LTD, spoke positively about the care and support that they received. Care and support was personalised to people’s individual needs. People’s privacy, dignity and independence was promoted.

Risks associated with people’s health, care and medical needs were identified and assessed. The registered manager and care staff understood those risks and how to minimise them to keep the person safe. Policies and processes were in place to support safe management and administration of medicines. Only those staff assessed as safe to work with vulnerable adults were employed by the service.

People were supported to maintain good health and had access to a variety of healthcare services where required. People were supported with eating a healthy and balanced diet where this was an assessed need. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care staff received the required training and support to ensure safe and effective provision of care.

Care plans were person centred and gave comprehensive information about each person, their needs and how they wished to be supported. People and relatives knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.

Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This was a planned inspection. The service was registered with us on 10 October 2020 and this was the first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.