Updated 7 December 2023
E-Zec Medical – Gloucester, is a regional hub for the provider E-Zec Medical Transport services, which is an independent private ambulance company. We conducted an evidence-based, desk top assessment of the Gloucester service from 15 December 2023 to 11 January 2024 which included an onsite visit on the 15 December 2023. We rated both safe and effective key questions as good because care was provided safely and used benchmarks to measure how effctively the service performed. Managers and staff followed national guidelines where they were available and monitored how well care was provided within the service. The service had made improvements since our last inspection in March 2023. They had improved monitoring processes for vehicles to ensure patient confidentiality, vehicle cleanliness, and tracking of staff recruitment processes.