We carried out a review of the data available to us about Khaya Project (Hillreach) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Khaya Project (Hillreach), you can give feedback on this service.
Khaya Project (Hillreach) is a care home that provides accommodation and personal care for adults with mental health conditions with the aim of supporting people to live independent lives. At the time of the inspection, four people were using the service.
People’s experience of using this service and what we found
Care records were in place which contained information on the support people needed. However, some aspects of people’s care records contained language which was not person centred.
We have made a recommendation about person centred care planning.
The service had safeguarding procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks had taken place before staff started work and there were enough staff available to meet people’s care and support needs. Risks to people had been assessed to ensure their needs were safely met. The service had procedures in place to reduce the risk of infections. People’s medicines were managed safely.
People’s care and support needs were assessed when they moved into the service. Staff were supported through induction, training, regular supervision and annual appraisals of their work performance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain a healthy balanced diet and they had access to health care professionals when they needed them.
Staff were caring and people’s independence was promoted. People’s privacy and dignity was respected. People and their relatives [where appropriate] had been consulted about their care and support needs.
People received person centred care which met their needs and preferences. People were supported to maintain relationships and engage in activities they enjoyed. The service had a complaints procedure in place.
The registered manager and staff worked in partnership with health and social care providers to plan and deliver an effective service. The service took the views of people into account through satisfaction surveys and meetings. There were systems in place to monitor the quality and safety of the service. Staff enjoyed working at the service and said they received good support from the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update:
This service was registered with us on 14 August 2019 and this is the first inspection.
The last rating for the service under the previous provider at the previous premises was requires improvement published on 16 February 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Khaya Project (Hillreach) on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.