Wyville Home Care Services Limited

Updated 12 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector and a second inspector made calls to relatives after the office site inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a registered manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be the registered manager and care staff to speak with us.

Inspection activity started on 4th May 2021 and ended on 10th May 2021. We visited the office location on 5th May 2021.

What we did before the inspection

We sought feedback from the local authority and professionals who work with the service, including Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We attempted to speak to two people who use the service. We spoke with four relatives about their experience of the care provided. We spoke with four members of staff, including the registered manager, care co-ordinator and two care workers. We reviewed a range of records. This included three people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies, procedures and compliments were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 12 June 2021

About the service

Wyville Home Care Services Limited is a domiciliary care service. The service provides care and support to people living in their own homes. At the time of the inspection there were 7 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also considered any wider social care provided.

People’s experience of using this service and what we found

People’s safety was promoted. People felt safe with the staff and were happy with the care and support they provided which met their needs.

Potential risks to people’s safety had been assessed, managed and was regularly reviewed. People supported people with their medicines safely.

People’s dietary needs were met. People had access to health care services when needed and partnership working enabled effective outcomes for people.

Staff recruitment processes were followed. System were in place to ensures staff were fully trained in their role to meet people’s needs and protect them from avoidable harm. Staff had completed safeguarding training and recognised the signs of abuse and knew how to report concerns of potential abuse or poor practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by reliable, kind and caring staff who they trusted. People received care and support from a small group of staff, which provided consistency.

People received person centred care. Individual decisions made about how they wished to be cared for were reflected in their care plans. Staff promoted people’s independence and respected their rights, privacy and dignity. Staff knew people well and respected their lifestyle and diverse culture.

The service did have a registered manager registered with Care Quality Commission (CQC).

Everyone we spoke with told us the registered manager was approachable and they were confident concerns would be addressed. The registered manager had systems in place to monitor and improve the quality and safety of the service provided. People’s views about the service were sought individually and through surveys.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2nd September 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.