11 May 2021
During a routine inspection
Lillyfields Care is a domiciliary care service, it was providing personal care to 18 people at the time of the inspection. The service provides care to younger and older adults who may have a physical disability, sensory impairment, mental health diagnosis or be living with dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives provided positive feedback about all aspects of the care provided. They told us, “I would recommend the service to others. They just know what they are doing.”
People were protected from the risk of abuse. Staff assessed potential risks with people and supported them to remain safe. People received their medicines safely. There were enough suitable staff to ensure people received a consistent and reliable service. Processes were in place to manage risks arising from the COVID-19 pandemic.
The provision of people’s care reflected best practice guidance. Staff were well supported in their role. Staff supported people to eat and drink enough of their preferred foods and drinks. Staff worked effectively with professionals to ensure people’s healthcare needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff treated them with kindness, respect and compassion and that staff showed a genuine interest in them and their welfare. Staff supported people to express their views and to be actively involved in making decisions about their care. People’s privacy, dignity and independence were respected and promoted.
People received personalised care that was planned with them and responsive to their needs. Processes were in place to enable people to raise any issues and anything raised was responded to positively. People were appropriately supported at the end of their life.
The registered manager created and promoted a positive culture which was person centred and focused on achieving good outcomes for people. There was a clear governance framework and any risks to the service were understood and well managed. Processes were in place to seek people’s views and to assess and improve the quality of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 19 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.