Thruxton Industrial Estate

We rated it as requires improvement because:

• Staff did not keep accurate patient records.
• Staff did not always store and manage medicines safely. Storage of medical gases did not ensure the safety of people. There were out of date medicines in kitbags and in the medicine cupboard.
• The service could not demonstrate they always controlled infection risks and cleaned vehicles and equipment.
• Not all equipment was calibrated to ensure it was working effectively.
• Leaders did not use systems to manage performance and quality effectively. Policies did not always reflect the service provided.

However,

• The service had enough staff to care for patients and keep them safe. Most staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed incidents well and learned lessons from them.
• Staff provided good care. Managers took action to make sure staff were competent.
• Staff treated patients with compassion and kindness, respected their privacy and dignity and took account of their individual needs.
• The service planned care to meet the needs of local people and made it easy for people to give feedback.
• Leaders supported staff to develop their skills. The service had a vision and there was a strategy to realise the vision. The service had process for patients and clients to engage with them. Leaders demonstrated a commitment to improving the service.