We carried out a review of the data available to us about Lord's Care Solutions UK LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lord's Care Solutions UK LTD, you can give feedback on this service.
Lord’s Care Solutions UK Ltd is a domiciliary care agency providing personal and nursing care to 74 people at the time of the inspection. Some of these people may be living with dementia, physical disabilities or sensory impairments.
People’s experience of using this service and what we found
Governance systems required strengthening. Audits had been completed; however, they had not always identified issues we found, or issues were not dealt with in a timely way.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.
We have made a recommendation about staff training with regards to the Mental Capacity Act (MCA).
People told us staff sought consent before commencing any support tasks. The service had an end of life policy in place and people received care personalised to their needs.
People were protected from potential abuse as there were systems and process in place to safeguard people from abuse. People could be assured they were having their medicines as prescribed. Staff were safely recruited by the provider and staff wore PPE in line with government guidance. Staffing levels were adequate to meet the needs of people.
The provider supported people to access healthcare service where necessary. People were supported to eat and drink enough to maintain a balanced diet. Staff had received training to support people effectively.
People were supported by caring staff who respected their dignity and privacy. People were able to express their views and be involved in making decisions about their care.
Both people and staff felt management were approachable and their views were sought about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on its registration date.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.