Response Services Group UK LTD - Headquarters

Updated 13 January 2021

Response Services Group UK Ltd-Headquarters is operated by Response Services Group UK Ltd. The service registered with CQC in 2015 and is an independent ambulance provider based in Barnsley, South Yorkshire. It provides a range of services, including patient transport services and medical cover at events.

The service has to date only received focused inspections and was not rated. This inspection took place in October 2019 and looked at the Safe and Well-led key questions. The provider received ‘should do’ recommendations in relation to completion of appropriate safeguarding training, completion of mandatory training, effective infection prevention and control processes and storage of paper based records.

The main shareholder sold 80% of the company to an external company, which had entailed a change in the management structure with all senior managers being replaced.

The main shareholder was also the registered manager who had been in post since 2018. On the sale of the company they resigned as registered manager in September 2020, they also completed the deregistration process with the CQC at this time. There is an interim registered manager in post and their application was in progress at the time of inspection.

Updated 13 January 2021

Response Services Group UK LTD - Headquarters is operated by Response Services Group UK Ltd. The service is registered to provide treatment of disease, disorder or injury and to also provide a patient transport service.

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced focussed inspection on 3 November 2020 covering aspects of the safe and well-led domains following concerns raised that had been received by the Care Quality Commission.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by this ambulance service was patient transport. Where our findings on patient transport – for example, management arrangements – also apply to other services, we do not repeat the information but cross-refer to the patient transport section.

The service was not rated because not all domains were not inspected.

Following this inspection, we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve.

Updated 13 January 2021

The service is registered with the CQC to provide patient transport services (PTS)

In the reporting period 1 April 2020 to 30 October 2020 there were 3277 patient transport journeys undertaken. Three children (under 18 years of age) were transported.