Clover Support Group

Updated 6 August 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we held about the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used this information to plan our inspection.

During the inspection

We spoke with two people who used the service and one relative about their experience of the care provided. We spoke with five members of staff including the registered manager and care staff. We reviewed a range of records. This included three people’s care and medicines records, three staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service.

After the inspection

We looked at training and quality assurance documentation and we spoke with one professional who has contact with the service.

Updated 6 August 2021

About the service

Clover Support Group is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of the inspection six people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks to people’s safety were assessed and monitored and safeguarding processes were in place to protect people from the risk of abuse. People received their medicines as prescribed and people’s care plans detailed how they liked to be supported with their medicines.

People were protected from the risk of infection and the provider had put appropriate measures in place to manage the risk of COVID-19.

Staff received an induction and training relevant to their role and the registered manager monitored staff training to ensure it remained up to date. Staff told us they felt supported and valued by the registered manager.

People were supported by a small consistent staff team who knew them well and their care was personalised. People told us the staff were kind and caring in their support. The provider responded promptly to people’s changing needs to ensure they were able to support them safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff told us they felt comfortable raising any concerns with the registered manager and were confident these would be acted upon appropriately.

The provider had systems in place to monitor the quality and safety of the service and worked effectively alongside other health professionals to meet people’s needs. People and relatives spoke positively about the culture and management of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19 August 2019 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had not been rated.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner