Calida Care Ltd

Updated 1 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by 1 operations manager and 1 inspector. An Expert by Experience contacted people and relatives by telephone. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 05 July 2023 and ended on 17 July 2023. We visited the location’s office on 05 July 2023.

What we did before the inspection

We reviewed information we had received about the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with 4 people and 4 relatives by telephone about their experience of the care provided. We spoke with the nominated individual and the registered manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included 5 people’s care and medicines records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including training data and quality assurance records were also reviewed.

Following the visit to the provider’s office we continued to seek clarification to validate evidence found. We looked at records relating to the management of the service, including policies and procedures. We received feedback from 11 care staff and 1 health professional.

Updated 1 September 2023

About the service

Calida Care Ltd is a domiciliary care provider. At the time of this inspection 30 people received personal care support from the service. The service supported older people, some of whom were living with dementia, within their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe and there were systems in place to protect them from abuse. The service had enough staff to ensure people received a reliable and consistent service that met their needs. Staff had been safely recruited.

There were plans in place for foreseeable emergencies. Risks concerned with people’s health, care and the environment were assessed and reduced as far as was practicable. People were supported to take their medicines safely. Staff were provided with training and checked to ensure they were following correct procedures. The service managed incidents affecting people’s safety well.

People’s nutritional needs were met, and staff worked collaboratively with health and social care professionals to support people with their healthcare needs. Staff were aware of peoples likes and dislikes. There was a system in place to allow people to express any concerns or complaints they may have.

People were treated with kindness and compassion. Staff were able to identify and discuss the importance of maintaining people’s respect and privacy at all times. Care plans had been reviewed with people to ensure they were delivering person centred care.

Care planning was focused on people’s individual needs and preferences and provided information about the tasks staff needed to perform at each visit and how the person liked these to be completed. This helped ensure people received personalised care in a way that met their individual needs.

Staff felt supported by the provider and management and could visit the office to discuss any concerns. Staff were enthusiastic about their jobs and showed care and understanding for the people they supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. Policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 August 2019 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had not previously been inspected.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.