We carried out a review of the data available to us about TOTAL HEALTH CARE SOLUTIONS PVT LTD LIMITED on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about TOTAL HEALTH CARE SOLUTIONS PVT LTD LIMITED, you can give feedback on this service.
Total Healthcare Solution PVT LTD is a is a domiciliary care service which provides support with personal care, domestic tasks and companionship to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection seven people were using the service.
People’s experience of using this service and what we found
People told us they felt safe whilst using the service. Systems were in place to help protect people from the risk of abuse. Risk assessments were in place which included information about how to mitigate risks people faced. There were enough staff working at the service to support people in a safe way, and pre-employment checks were carried out on staff to check their suitability.
Staff received appropriate training and applied learning effectively in line with best practice. This led to good outcomes for people and supported a good quality of life. People's rights to make their own decisions were respected. People were supported to access healthcare services when this was required. People’s care plans were detailed and contained information with regards to preferences for support.
People received caring and compassionate support from the staff. People and their relatives were complimentary about staff and the positive relationships they had with them.
People were able to express their views and be involved in making decisions about their care. People knew how to complain.
The service had recently experienced change in relation to the management team. The new manager was working hard to ensure the service continued to operate without any disruption to people. We received positive feedback from people and relatives about how the service was being managed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 October 2019 and this is the first inspection. We carried out this inspection at the providers address. This was because the provider had recently moved their office in to the new location, however, since the inspection appropriate CQC applications to change the address of the location are being submitted.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.