We carried out a review of the data available to us about Helping Hands Newark on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Newark, you can give feedback on this service.
Helping Hands Newark is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older people, people living with dementia, people with physical disabilities, younger people and people with sensory impairments. At the time of the inspection 29 people were receiving the regulated activity of personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using the service and what we found
People and their relatives were positive about the service. People were safeguarded from the risk of abuse and received safe care and treatment. Medicines were managed in the right way, there were enough staff on duty and safe recruitment practices were in place. Accidents and near misses had been analysed so lessons could be learned to help avoid preventable accidents. Infection was prevented and controlled and people had been helped to quickly receive medical attention when necessary.
People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People were treated with kindness and compassion, their privacy was respected and confidential information was kept private.
People were consulted about their care, had been given information in a user-friendly and were supported to avoid the risk of social isolation. There were effective arrangements in place to resolve complaints.
Quality checks had been completed and people had been consulted about the development of the service. Good team work was encouraged and joint working was promoted.
For more details, please read the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The service was registered with us on 10 October 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.