LADMS GP Extended Access Service - Skegness

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at LADMS GP Extended Access Service - Skegness on 3 and 11 December 2019. This was as part of our inspection program. We had not inspected this service before.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• There was an emphasis on audit and where weaknesses had been identified action taken at individual and provider level to improve.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service at a time that met their needs.
• There was a strong focus on high quality care and service improvement at all levels of the organisation.
• Performance was continually monitored as an aid to service improvement.
• There was an effective governance structure with all board members and staff aware of their roles and responsibilities.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care