MaK Healthcare

Updated 10 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 26 July 2022 and ended on 4 August 2022. We visited the location’s office on 26 July 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we had received about the service since it was registered with us. We sought feedback from the local authority. We used all of this information to plan our inspection.

During the inspection

During and after our inspection, and visit to the office, we spoke and received feedback from 10 staff including the registered manager, team leaders and nominated individual to gather their views about the quality of care provided. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We spoke with three people and seven relatives to seek their feedback about the quality of care they received. We also received feedback from two health care professionals who work with the service in providing care to the people who used the service. We requested and reviewed various records including three people’s care records, three staff recruitment records, staff training, supervision and how the provider monitored the quality of care people received.

Updated 10 August 2022

About the service

MaK Healthcare is a small domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with task related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection was providing care to 14 people who were receiving the regulated activity of personal care.

People’s experience of using this service and what we found

People were well cared for and with respect. People who used the service and their relatives described staff as lovely, kind, competent and caring. They described staff going out of their way to meet people’s needs.

Staff understood how to protect people from harm or discrimination. There were sufficient numbers of staff deployed to meet people’s needs and ensure their safety. Risks to people were assessed and their safety monitored and managed. Safe recruitment practices were followed to make sure the right staff were employed. Infection prevention and control practices were followed to minimise the spread of infection, including those related to COVID-19.

People’s needs and choices were assessed to make sure the service was right for them. Staff knew people well and provided them with the care and support they needed in a way they preferred. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received the training, supervision and support they needed and were very complimentary about the way the service was managed and how good the communication and involvement was from the registered manager.

People were involved in decisions about their care and support with a clear focus on supporting people to maintain and develop their independence. People and their relatives were regularly asked for feedback and their views and any suggestions were listened to.

We have made a recommendation about ensuring all relevant events have been notified to CQC.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 4 September 2019 and this was the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service including when the service registered with CQC.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.